Refund policy
Refund & Return Policy
Last updated: 27 July 2026
We want you to be happy with your order. Here's how returns and refunds work at U3 Deals.
1. Your 14-Day Right to Cancel
Under UK consumer law (Consumer Contracts Regulations 2013), you can cancel most orders within 14 days of receiving your goods, for any reason — no need to explain why. To start a return, email info@u3deals.co.uk with your order number.
2. Return Window
Once you've told us you want to cancel, you then have a further 14 days to send the item back to us.
3. Condition of Returned Items
Items should be returned unused, in their original packaging where possible, with all tags/labels attached. We may reduce your refund if the item shows signs of use beyond what's needed to check it works as expected.
4. Return Postage Costs
- If you're returning an item because you changed your mind, you're responsible for the return postage cost.
- If the item arrived faulty, damaged, or not as described, we'll cover the return postage — contact us first and we'll advise the best way to send it back.
5. Refund Timing
Once we receive and inspect your return, we'll process your refund within 14 days, to your original payment method. You'll get an email once it's done.
6. Non-Returnable Items
Some items can't be returned for hygiene or safety reasons (e.g. earphones, cosmetics, or items marked as final sale once opened). We'll always flag this clearly on the product page before you buy.
7. Faulty or Incorrect Items
If your item is faulty, damaged in transit, or not what you ordered, contact us straight away at info@u3deals.co.uk. Depending on the issue, we'll offer a replacement, repair, or full refund, in line with your rights under the Consumer Rights Act 2015.
8. How to Start a Return
Email info@u3deals.co.uk with your order number, the item(s) you'd like to return, and the reason. We'll confirm the next steps and, if needed, a return address.