Refund policy

Refund & Return Policy

At U3 Deals, we want you to be happy with your purchase. This policy explains your rights to return items and request a refund under UK consumer law.

1. Your 14-Day Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel most online purchases within 14 days of receiving your order, for any reason.

To exercise this right, simply email info@u3deals.com with your order number and let us know that you wish to cancel your purchase.

2. Returning Your Item

After notifying us that you wish to cancel your order, you have a further 14 days to return the goods.

Please contact us before returning your item so we can provide the correct return instructions and address.

3. Condition of Returned Goods

You may inspect your purchase as you would in a physical shop.

Items should be returned in their original packaging where possible, together with any accessories, manuals and tags. If an item has been handled more than necessary to establish its nature, characteristics or function, we may make a deduction from your refund to reflect any loss in value, as permitted by law.

4. Return Postage

* If you are returning an item because you have changed your mind, you are responsible for the cost of returning it.
* If the item is faulty, damaged, incorrect or not as described, we will cover the reasonable cost of return. Please contact us first so we can advise the best return method.

5. Refunds

Once we receive the returned goods (or satisfactory proof that they have been sent back), we will process your refund within 14 days.

Refunds will be made using your original payment method.

Where your return is made under your statutory cancellation rights, we will also refund the cost of our standard delivery service. Additional charges for express or premium delivery services are not refundable.

6. Items That Cannot Be Returned

The right to cancel does not apply to certain products, including:

* Personalised or custom-made goods.
* Sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed (where applicable).
* Any other items excluded from cancellation rights under applicable UK consumer law.

Where an item is non-returnable, this will be clearly stated on the product page before purchase.

7. Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged, defective or incorrect, please contact us as soon as possible at info@u3deals.com.

Depending on the circumstances and your statutory rights under the Consumer Rights Act 2015, we may offer:

* A repair;
* A replacement;
* A price reduction; or
* A full refund.

8. How to Start a Return

To request a return, email info@u3deals.com and include:

* Your order number;
* The item(s) you wish to return; and
* A brief description of the reason for the return.

We will reply with the return instructions and return address.

9. Your Statutory Rights

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

With this version, your Returns & Refund Policy is much closer to what UK ecommerce retailers are expected to provide and aligns well with UK consumer law.